Keep your business connected with NBN® plans designed for the needs of Australian businesses. Â
Choose from a range of speeds, with the support of a team that’s here when you need us.
Click Access business internet services provide NBN® internet plans designed for Australian businesses, with a choice of speeds and service level agreement options to suit different operating needs.
Every business relies on its internet differently. You might use cloud applications and video meetings, process customer payments online, run a busy office full of connected devices, or simply need a dependable connection to keep the team productive.
That’s why choosing business internet shouldn’t just be about picking a speed. The right service should also reflect how your business operates, how heavily you rely on your connection, and the level of support you need if something goes wrong.
If you’re not sure which option is right for you, we’ll take the time to understand your business and help you choose a service that makes sense.
Different businesses have different priorities. Our Business NBN® plans are available with a choice of service level agreements, allowing you to select an option that better suits how important connectivity is to your business.
From everyday business internet through to demanding cloud applications, large file transfers and busy workplaces, choose from a range of NBN® speeds to suit the way your team works.
When you need help, you can talk to our Australian-based team. We’ll work with you to understand the problem and help get things moving, without sending you around in circles.
Not sure which speed or service level is right for you? Tell us how your business uses the internet and we’ll help you choose a service that fits your needs, rather than simply pointing you towards the biggest plan.
Business nbn® availability and the connection technology available can vary by location.
Contact us and we can check your business address and let you know which plans and speeds are available.
Connection times vary depending on the nbn® technology at your premises, whether an active connection already exists, and whether any installation work is required. Â
We can give you a better indication of the expected timeframe once we have checked your address.
There are no standard connection fees for our business nbn® plans.
In some circumstances, additional charges may apply, such as for new developments, non-standard installations or additional work required at your premises.
We’ll let you know about any applicable charges before your service is connected.
The right speed depends on the number of people and devices using your connection and how your business uses the internet. Activities such as cloud applications, video meetings, large file transfers and cloud-based phone systems can all increase your bandwidth requirements.
Our team can help you choose a plan that suits the way your business operates.
Your business may be eligible to upgrade to Fibre to the Premises (FTTP), depending on the nbn® technology and infrastructure currently available at your address.
Contact our team and we can check your address, confirm whether an FTTP upgrade is available and discuss the business nbn® plans and speeds available to you.
Business nbn® is designed for businesses that rely on their internet connection for day-to-day operations and want a higher level of service support when a fault occurs.
Our Business nbn® plans include an nbn® enhanced Service Level Agreement (eSLA).
Once nbn Co has been notified of a fault, Bronze eSLA provides for the fault to be actioned by nbn Co within 12 hours, while Gold eSLA provides for the fault to be actioned within 4 hours.
Business nbn® is particularly suited to businesses that depend on cloud applications, VoIP phone systems, video conferencing, remote access and other online services as part of their everyday operations.
If you’re unsure which option is right for your business, our team can help you choose a plan and service level that suits your needs.
The equipment you need will depend on the nbn® technology available at your premises. In most cases, you’ll need a compatible modem or router to connect your business network to your nbn® service.
For some copper-based nbn® connections, a VDSL2-compatible modem/router may be required. If you already have suitable networking equipment, you may be able to continue using it with your new service. Our team can help confirm compatibility and assist with the settings needed to configure your equipment.
If your business relies on equipment such as alarm systems, EFTPOS terminals, medical or health devices, lift phones, fax machines or existing landline services, we recommend checking their compatibility before moving to nbn®.
Click Access can also supply suitable modems, routers and networking equipment for your business nbn® service.
In many cases, yes, provided your existing equipment is compatible with your nbn® connection type and the service you choose. Â
We can help you determine whether your current equipment is suitable or recommend an alternative if required.
In may cases, you can change to a different plan or speed as your business needs change, subject to the speeds and technology available at your address.
Contact us and we can check the options available for your service.
Like any internet service, business nbn® can occasionally be affected by network outages or equipment faults.
If maintaining connectivity is important to your business, we can discuss backup or failover options to help keep your business connected.
