Number Porting delays continue due to Covid-19

The nationwide impact of Covid-19 has had a massive effect on telecommunications companies and the services they provide.

As a result of statewide lockdowns, a large percentage of Australian residents began to work from home, and internet data usage sky-rocketed.

The telcos themselves were affected, as many of their own employees began to work from home. This situation directly affected phone number porting of CAT-C services, a process normally taking 6-8 weeks was all but stopped dead in its tracks.

With porting processes recommencing in the latter part of May, the backlog of requests is slowly being cleared. From the first week of July, the daily capacity has increased from 7 to 14 ports (38% to 75% of normal capacity). Port requests are now being processed on oldest to newest basis.

Significant delays are still being experienced however, and we wish to thank our customers awaiting number porting for their continued co-operation and patience.